This conversation took place entirely via the Chase Bank “Secure Message Center”:
Me: “I would like to close this account. I couldn’t find a way to do that on line.”
[2 days later]
Chase: “You cannot close an account on the web site. To close your account, call [phone number], send a letter to [address], or make the request via the Secure Message Center™ on line.”
Me: “I would like to close this account.”
[2 days later]
Chase: “Your account is now closed.”